Dialpad Calls&Texts

Receive incoming phone call.

• Go to Profile Section to Disposition the call while you are on the call or after you finish the call.
• This process will create a HubSpot Ticket.
  • Go to HubSpot and Close your ticket.
  • If ticket did not auto generate, Create a Manual Ticket via Dialpad or HubSpot

How to answer phone: Deployed Resources 

• We want to sound attentive and customer service oriented. (smiles do transmit over the phone line)  😊😊😊😊😊
• Good morning/Good afternoon, Thank you for calling Deployed Support Center, "This is state your name" How may I help you?  (Speak clearly and slowly)
• Thank you for reaching out to Deployed Support Center.

Text - Always identify yourself/what dept. You are from.